How long does delivery take?
Delivery takes between 3 working days, though please allow up to 7 working days to receive your order. We will provide a tracking number so that you can track the order as it navigates through the postal service.
Most orders are sent via Royal Mail, however we do use other couriers depending on location.
Where do you deliver?
We deliver all across mainland UK and Northern Ireland. To find out if we come to your area, just enter your postcode on the page of the item that you want to buy.
We also deliver to the Channel Islands.
How do I cancel a paid order?
You can cancel your paid order before the supplier ships it. You also need to contact the supplier and reach an agreement to cancel the order. To cancel your order online:
1. Sign in to My Orders
2. Click the Cancel Order button of your order
3. Click ‘Request Order Cancellation’
Tip: To ensure the correct items are ordered, we suggest that you read the products’ detailed description carefully before ordering.
If the order has been dispatched, then please contact us for further guidance.
What is the warranty period for the items you sell, and what is the process if an item is faulty?
This information is on the product page. Most devices have a period of 6 months. If an item is DOA or faulty within the warranty period please contact us for further guidance. We will pay for shipping back if the item is faulty, if the item is not faulty you will be contacted for funds for the re-postage of your item.
My tracking information isn’t working?
If your tracking isn’t working, please let us know via the customer Contact Form. Please note that we do not ship out orders on Sundays or during the holiday period.
How long does it take to send out an order?
Depending on what time your order is placed it usually ships the next business day. Generally at the moment we charge credit cards.
Your order will stay in the order status of ‘Pending’ until we charge your card, it will then go into ‘Processing’ for a short time, and then move to ‘Completed’. From here you will get your tracking number within 24 hours. You will receive an email when you place the order, when the order is dispatched, and a further email with the tracking.